Next Level Support Centers is a virtual organization specializing in third-party remote customer service. The Company caters to small to mid-size business clients.
Our clients retain our services for the substantial quality of our customer support. As a growing company, we are in the process of expanding our virtual team.
Job Overview
- This is a work-from-home position open to Middle Tennessee.
- The position requires the Customer Support Representative (CSR) to deliver superior customer service to our client's online customers by answering inbound calls and chats.
- We are looking for a professional and responsible individual with 1-3 years of experience in customer service - inbound calls.
- You must be able to listen, discover, and understand the customer's needs, and provide creative solutions for concerns related to the product.
- You must utilize approved practices and guidelines to assist the customer and address any concerns as they arise during the relationship cycle.
- You must be able to accept and embrace changes within the current business structure.
- You must meet and exceed company policy and client performance metrics.
- You must be dependable and meet all attendance requirements.
- You must be able to utilize and navigate multiple systems simultaneously.
